The secret to success is to treat all customers as if your world revolves around them.
We all know the economy is tough right now. We all know everyone is looking for ways to save money. We all know that everyone wants value! ...
"Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?" ~Jeffrey Gitomer
“You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.”
Napoleon Hill
You, the service advisor are the “face” of your company. How you interact with...
Anyone can catch your eye, but it takes someone special to catch your heart. ~Author Unknown
Consumers would give a lot to find the perfect place to entrust the care of their vehicle to. Of course, finding a shop is relatively easy. Finding the right...
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
~Peter Drucker
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